Compare Smartsupp and Tidio 
At a Glance
Market Segments
Small-Business (96.3% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
Free 1 operator Per Month
Free Per Month
Smartsupp
Star Rating
(1,035)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansTidio
Star Rating
(1,902)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsupp excels in providing a seamless experience for small businesses, with users highlighting its AI chatbot capabilities that automate customer support effectively. One user mentioned, "It makes work easier, MiraAI is at a high level," showcasing its ability to respond better than a live operator.
- Users say Tidio stands out for its comprehensive feature set, including live chat, AI chatbots, and automated responses. Reviewers appreciate how it integrates these features into a single platform, making support and engagement smooth and efficient, as one user noted, "The best part is the range of features... all in one place."
- According to verified reviews, Smartsupp's customization options are a significant advantage, with users praising its "wide variety of useful features" that allow for tailored solutions. This flexibility is particularly beneficial for small businesses looking to adapt the software to their specific needs.
- Reviewers mention that Tidio's user interface is intuitive and easy to navigate, which contributes to a positive user experience. One user highlighted that "the inbox layout makes it easy to follow conversations," indicating that Tidio is designed for efficient management of customer interactions.
- G2 reviewers report that while both platforms offer free entry-level pricing, Smartsupp has a slight edge in terms of overall user satisfaction, reflected in its higher G2 Score. Users appreciate its ability to automate responses and manage inquiries 24/7, which has significantly improved their customer communications.
- Users say that Tidio operates quietly in the background, requiring minimal attention once set up. This feature allows businesses to focus on other tasks while the software handles basic inquiries, as one reviewer noted, "Once set up, the live chat automated replies run smoothly."
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Smartsupp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
864
9.1
1,321
Ease of Use
9.2
892
9.3
1,338
Ease of Setup
9.1
788
9.2
1,076
Ease of Admin
9.0
690
9.2
957
Quality of Support
8.9
703
9.2
1,150
Has the product been a good partner in doing business?
9.0
629
9.2
908
Product Direction (% positive)
9.2
875
9.2
1,185
Features by Category
Ticket and Case Management
Not enough data
8.6
85
Not enough data
8.5
85
Not enough data
8.6
88
Not enough data
8.7
92
Not enough data
8.1
72
Not enough data
8.7
82
Not enough data
8.4
79
Not enough data
8.5
76
Generative AI
Not enough data
7.2
46
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Not enough data
8.8
81
Not enough data
8.8
80
Not enough data
9.3
93
Not enough data
8.2
74
Not enough data
7.4
69
Platform
Not enough data
8.9
104
8.8
564
8.9
716
|
Verified
Not enough data
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.7
193
8.5
86
7.8
185
8.3
89
9.2
201
9.2
87
8.7
194
8.8
85
Channels
8.0
177
8.2
83
9.0
187
9.0
84
7.5
166
8.0
79
7.0
167
7.7
75
7.5
164
7.9
79
Customers
8.3
174
8.6
81
8.3
175
8.5
82
8.3
178
8.8
80
8.2
169
8.8
82
8.2
177
8.8
82
Agentic AI - Conversational Marketing
8.3
10
7.4
7
8.3
9
7.1
7
8.3
10
7.4
7
8.0
9
7.1
7
8.5
9
7.4
7
8.7
10
7.1
7
8.9
9
7.1
7
Lead Facilitation
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
71
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.6
339
8.7
496
8.7
336
8.8
486
8.7
330
8.8
488
8.6
331
8.7
469
Feature Not Available
8.7
426
Platform
9.1
343
9.3
508
8.8
332
8.8
456
8.7
322
8.6
455
8.6
321
8.6
455
8.0
299
8.3
351
8.6
313
8.7
404
8.7
318
8.9
466
Generative AI
8.0
278
8.0
127
Feature Not Available
8.1
124
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
8.6
163
8.4
21
8.0
161
7.7
20
8.2
159
8.2
19
Automation
8.3
157
8.2
22
8.5
155
8.1
20
8.4
156
8.3
20
Artificial Intelligence
8.3
152
8.0
19
8.4
157
7.8
20
8.2
153
8.2
20
Generative AI
Feature Not Available
7.9
83
Feature Not Available
7.5
78
Feature Not Available
7.3
79
Communication
9.2
599
9.3
757
|
Verified
9.0
591
9.1
757
|
Verified
Feature Not Available
8.6
543
9.0
562
9.1
653
|
Verified
Feature Not Available
8.6
485
|
Verified
Internal Use
8.8
564
8.9
716
|
Verified
8.7
565
9.0
620
|
Verified
Feature Not Available
8.8
612
|
Verified
Feature Not Available
8.6
586
|
Verified
8.6
550
8.8
569
|
Verified
Feature Not Available
8.7
597
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
93
Not enough data
8.8
83
Not enough data
8.7
28
Not enough data
8.8
89
Not enough data
8.9
90
Self-Service Platform
Not enough data
8.7
93
Not enough data
9.0
96
Not enough data
8.9
90
Not enough data
8.8
92
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.1
44
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.3
41
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
42
Not enough data
8.7
43
Automation
Not enough data
8.7
49
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsupp and Tidio are categorized as Customer Service Automation, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as AI Sales Assistant
Tidio is categorized as AI Customer Support Agents, Social Customer Service, Help Desk, AI Agents For Business Operations, AI Chatbots, Conversational Support, E-Commerce Tools, Digital Customer Service Platforms, Customer Self-Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.2%
Apparel & Fashion
4.1%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.5%
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.7%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.4%
Alternatives
Discussions
Smartsupp has no more discussions with answers
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
